Answers before you enquire.

Choose a vehicle from the Cars page or send a sourcing request. NTC will confirm availability, vehicle details, quotation, payment steps, export documents and shipping options before you proceed.

Yes. Share the make, model, year range, mileage, budget, specification and destination. NTC can review suitable Japanese market options and discuss what is available.

Yes. Ask NTC for available auction sheet details, additional photographs or condition information before making a buying decision. Availability depends on the vehicle and source.

No. A vehicle is not reserved just because an enquiry, WhatsApp message or offer was sent. Reservation depends on availability, seller terms, payment status and confirmation from NTC.

You can submit an offer or discuss a vehicle with NTC. NTC will confirm whether the vehicle is still available and whether the offer can be considered.

FOB means the vehicle price up to the agreed Japanese port of loading. Freight, marine insurance, destination charges, import duties, local transport and registration costs are separate unless confirmed in writing.

No. Shipping depends on destination country, port, vessel availability, route and required services. Route and freight are subject to confirmation.

RoRo or container shipping may be available depending on the vehicle, route, destination port and schedule. NTC can check suitable options after the destination and vehicle are confirmed.

Transit time varies by route, vessel schedule, port handling and destination procedures. NTC can provide guidance once a route is confirmed, but fixed times should not be assumed.

NTC can check available route and port options for your destination. Availability must be confirmed before relying on a route or freight amount.

Some landlocked destinations use gateway ports in neighbouring countries. These ports should be understood as gateway ports, not ports physically located inside the destination country.

Destination port charges, duties, taxes, local customs, registration and collection are normally handled by the buyer or a local clearing agent unless separately agreed.

Typical documents may include an invoice, export certificate or equivalent export paperwork, and shipping documents when shipment is arranged. Exact documents depend on the vehicle and destination.

Many buyers use a local clearing agent to handle customs, port charges and collection. Requirements vary by destination, so buyers should check local import procedures before purchasing.

Payment should only be made after the vehicle and official quotation or invoice are confirmed. Customers should verify bank or payment details using official NTC contact channels before sending money.

No. Full bank account details should not be placed on the public website. Payment instructions should come through an official NTC quotation or invoice.

The payable currency must be confirmed on the official quotation or invoice. Website currency displays may be estimates for browsing and comparison.

Once cleared payment is verified, the vehicle can move into reservation, purchase confirmation, export preparation, document handling and shipping coordination as agreed.

Cancellation or refund conditions depend on the agreed vehicle, seller terms, timing and invoice conditions. Any applicable conditions should be provided with the quotation or invoice and read with the Terms.

Yes. WhatsApp is available for vehicle enquiries, sourcing requests, quotation questions and follow-up during the buying process.